Once your shipment arrives you should be checking it over. First give your shipment a once over to ensure that there are no visible signs of damage on the outside of the packing. After you have signed off on the delivery slip, the next thing to do is to take a look at the proof of delivery for any charges that might be on there.
Yes, when a shipment arrives it can be very hectic and things can get overlooked and missed. Unfortunately an errant signature on a PoD sheet can end up costing you lots of money in shipping charges.
What Should You Be Looking For
Depending on what type of carrier you have chosen for your shipment, as well as what individual company you chose, your PoD sheet could look very different. This is normal. Most shipping companies have similar charges that they will list on your sheet.
The shipping charges should be no surprise. Those are worked out well in advance of the shipment. It is the little extra charges that show up on the bill that can be troublesome. The thing is, many companies say that once the PoD is signed then the bill is official and must be paid. Just like with damage to a shipment any additional discussion is done once the sheet is accepted.
If you are not the one who will be looking at the delivery sheet, it is very important that you educate the person who will be on what to look for and what charges they should expect to see in addition to shipping.
Lift Gate Charges
If you have an elevated shipping dock then you probably don’t have to worry about lift gate charges. However if your shipping company needed to use the hydraulic lift on their truck or even if they sent a truck with a lift when one wasn’t needed, you may see a lift gate charge. Make sure that if there is a lift gate charge on the slip that it should actually be there.
These are charges that are added due to delaying the driver. This may have been a pick up or it may have been at delivery. Typically drivers are given 30 minutes before they are forced to charge a detention charge. If there is a detention charge on your bill make sure it was warranted and is actually your fault.
This is a charge that is tacked on to deliveries that take place in areas where a truck normally has issues going. It may be down a long dirt road or it could be delivery to a residential area. Typically these charges are up to the carrier. Make sure that you contact your carrier if you feel that these charges were unwarranted and ask for justification on them.
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